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Cancellation and Refund Policy

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Cancellation and Refund Policy

We at Divud Ecom Hotel strive to provide our guests with flexibility and convenience. Please take a moment to review our cancellation and refund policy:

  1. Cancellation Period: Guests can cancel their booking with Divud Ecom Hotel within 24 hours of making the reservation without incurring any cancellation fees.

  2. Cancellation Process: To cancel your booking within the specified time frame, please contact us directly through our website or by emailing us at [divudecom.business@gmail.com]. Kindly provide your booking details, including your name and reservation number, to expedite the cancellation process.

  3. Refunds: If a cancellation is made within the designated 24-hour window, guests are entitled to a full refund of any prepaid fees. Refunds will be issued to the original payment method used for the booking and may take up to [7 business days] to process, depending on the guest's financial institution.

  4. Late Cancellations: Cancellations made after the 24-hour period following the booking will be subject to a cancellation fee equivalent to one night's stay. However, we understand that unforeseen circumstances may arise, and guests are encouraged to contact us as soon as possible if they need to cancel their booking outside of the specified time frame.

  5. No-Shows: Failure to cancel a booking and not arriving at the hotel on the scheduled arrival date will result in the guest being considered a no-show. In such cases, the full amount of the booking may be charged to the payment method provided at the time of booking.

  6. Group Bookings: Different cancellation policies may apply to group bookings or reservations. Guests are advised to refer to the specific terms and conditions provided at the time of booking for more information.

  7. Modification of Bookings: Guests who need to modify their booking, such as changing the dates of their stay or the number of guests, are requested to contact us as soon as possible. We will make every effort to accommodate such requests, subject to availability and any applicable fees.

  8. Force Majeure: In the event of extraordinary circumstances beyond our control, such as natural disasters, pandemics, or government-imposed travel restrictions, Divud Ecom Hotel reserves the right to modify or cancel bookings without liability. In such cases, we will provide guests with reasonable notice and offer alternative arrangements or refunds as appropriate.

  9. Contact Us: Should you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us at [divudecom.business@gmail.com]. Our dedicated team is committed to ensuring that your experience with Divud Ecom Hotel is as seamless and enjoyable as possible.

Thank you for choosing Divud Ecom Hotel!